Refund policy

The window starts the moment the order is paid, not when you first log in. Seven calendar days, weekends included.

It applies to a first purchase of a plan. It does not apply to a renewal: a renewal is the continuation of something you have already used, and you are told before it is charged.

Inside the window, the subscription fee for hosting, a server or a managed application, in full.

Outside the window, one case: if we end your service ourselves without you having broken the acceptable use page, we return the unused part of what you paid.

Three categories, and each has a reason we can state.

• Domain names. Once registered, the registry has been paid and cannot be reversed.
• One-off setup, migration and build work. The hours have been worked.
• Renewals, and any term after the first seven days of the first purchase.
• A service suspended or ended because the acceptable use page was broken.

We do not offer pro-rata refunds. If you cancel in the middle of a paid term, the service runs to the end of that term and there is no partial return for the days you did not use.

This is why the term choice matters when you order. If you are not certain, start monthly and move to a longer term once you are.

Write to hello@upgradiq.com from the email address on the account, or message our WhatsApp number. Give the account name and which service you mean.

You do not have to explain why. Inside the seven days we do not ask for a reason.

We approve or decline within three working days, and we say which in writing.

An approved refund goes back the same way you paid. A card refund usually appears within five to ten working days, depending on your bank. A bank transfer takes as long as your bank takes, and we cannot make it faster from our side.