Payment methods

Two methods, and each suits a different kind of buyer.

• Card: the usual major credit and debit cards, taken through our payment provider.
• Bank transfer: for annual terms and for companies whose finance team pays on invoice.

Card details are entered with our payment provider and are never stored on our systems. We see the card type, the last four digits and the expiry date, which is what an invoice and a failed payment notice need.

That is also why we can never ask you for a full card number. If a message claiming to be from us asks for one, it is not from us.

An invoice is issued for every charge and sent to the billing email on your account. It names the service, the term, the dates it covers and the amount.

If your company needs a purchase order number, a specific billing entity or a different billing address on the invoice, tell us before the first charge. Changing an invoice after it is issued is slower for both of us.

A renewal is charged on the day your term ends, to the card or the account on file, at the rate published then.

We write to you before a renewal so it is never a surprise, and a price change is announced at least thirty days ahead. Switching renewal off at any point stops the next charge.

A card expires, a transfer bounces, a bank blocks a foreign charge. It happens, and nothing is deleted on the first failure.

• Day one: we tell you it failed and we try again.
• Day three and day seven: we try again and write again.
• Day ten: the service is suspended, which means switched off with your data left in place.
• Day forty: an unpaid suspended service and its data are deleted. We warn you before this step.

Prices on this site are shown without tax. Where a sales tax, a value added tax or a withholding tax applies to you in your own country, paying it is your responsibility and it is not deducted from what you owe us.

If your country requires you to withhold tax on a payment to us, tell us before you pay, so the invoice and the amount received match on both sides.

If a charge looks wrong, write to us first. A billing mistake on our side is corrected quickly, and we would rather refund you than argue about it.

A chargeback raised with your bank without contacting us freezes the account until the bank decides, which usually takes longer than a message to us would have.