Terms of Service

These Terms of Service (“Terms”) govern your access to and use of upgradiq.com and your purchase of the services (“Services”) made available by UpgradIQ, Inc. (a Delaware corporation, “we,” “us,” and “our”), which owns and operates the UpgradIQ project at upgradiq.com.

1. Acceptance

By accessing the Services or completing a purchase, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility

You must be at least eighteen years old and have the legal capacity to enter into contracts in your jurisdiction to use the Services or make a purchase.

3. Our products and services

3a. Membership, courses, and learning content

We offer a paid membership. The tools and site checks, and everything else on the site, meaning every course and the lessons inside it, together with digital products, are included with a membership for as long as that membership runs. These items are not sold individually. Membership is billed as a recurring subscription, monthly or annual.

Course lessons are documents you read in your browser, not video, unless an item is itself described as a video.

3b. Pricing and currency

Membership prices are quoted and, on the card rail, charged in US dollars. Current pricing for every plan is listed on the site at the time of purchase. Time-boxed offers, if any, are applied automatically at checkout and expire at the displayed deadline. Some members pay through an alternative rail in their local currency or in USDT, as described in section 4.

3c. Workspaces, teams and seats

A workspace is the company or client you work on. The member who creates it is its owner. An owner can invite editors, who work in the workspace and need a membership of their own or a seat the owner pays for, and collaborators, who can view, comment and vote, and use the free seats their owner’s plan includes. Invites expire after 7 days and can only be accepted by the email address they were sent to.

Team seats are bought by an owner with a live membership, billed on the owner’s billing interval at the price and team discount shown at checkout, and can be used across all of that owner’s workspaces. An owner cannot hold their own seat. A seat can be moved to another person once every 30 days. A refunded or charged-back seat purchase ends all of its seats at once.

If the owner’s membership ends, the workspace becomes read-only for everyone in it for 7 days. After that, the seats the owner pays for are paused and nobody can enter the workspace until the owner renews; renewing brings both back as they were. If the owner’s account is put on hold for an overdue payment, the seats they pay for are paused at once until the hold is lifted. Members keep sign-in, settings, billing and their data export throughout.

An owner can ask to hand a workspace to another member. The handover needs that member’s acceptance and our approval, and lapses after 14 days. The workspace’s records, including its decision log and growth memory, move with it.

Share links and public records. Owners choose what a share link shows and can withdraw it at any time. A public record page is off until you turn it on, shows results as percentages rather than your company’s figures, and can be turned off at any time. Reports on some plans can carry your own name and logo; you confirm you have the right to use them.

4. Payments

4a. Card payments

Card payments are processed by Stripe via Stripe’s payment APIs (PaymentIntents). By completing a purchase you agree to Stripe’s terms of service. We do not store your card number or payment instrument details: Stripe holds and processes all card data and is subject to PCI-DSS compliance. We retain a Stripe customer ID, payment confirmation, and order metadata (item type, amount, date) for accounting and service delivery.

4b. Bank transfer in Egypt

Because internationally issued cards from some countries frequently cannot complete a card payment, buyers in Egypt may instead pay by bank transfer in Egyptian pounds. The amount in pounds is calculated from the US-dollar price when you reserve the purchase and is held for you for a limited time; the exchange rate applied is the one shown at that moment and does not change afterwards, whichever way the market moves. Transfers are confirmed by a person against our bank records before access is granted, so there is a delay between your transfer and your access. Payments made by bank transfer are final: see section 5b.

4c. Payment in USDT

As a further alternative to a card, membership may be paid in USDT on the TRON network (TRC-20). You send the exact amount shown to the address given at checkout, and access is granted once the transfer is confirmed on-chain. Like a bank transfer, a completed transfer of USDT cannot be reversed by us and is final.

4d. Instalment plans (pre-existing purchases)

Instalment plans are no longer offered to new members. The terms in this section apply only to the plans already in progress, which continue to completion exactly as they were sold. Those plans cover a course bought by bank transfer in Egypt, paid in 3 equal parts, 30 days apart. The first part was payable at purchase, and access opened once we confirmed it. This is an instalment sale, not credit: there is no interest, no service charge, and no fee of any kind for paying late. The total paid in parts is the same as the total payable at once.

Each part is due on its own date, and you have 48 hours after that date to send it. Uploading your transfer receipt stops that clock immediately, even before we have checked it, so a delay on our side while we confirm a payment can never count against you.

If a part is neither paid nor evidenced by a receipt within those 48 hours, your account is placed on hold. While a hold is in place:

• you cannot download files or make new purchases;
• certificates issued to you cannot be confirmed to third parties through our verification page. A hold does not revoke a certificate you have earned, and the page says so;
• the course you are paying for stays open to you. We hold the account, not the learning.

A hold is lifted as soon as we confirm the outstanding payment. It is not a cancellation and it does not end the plan: the remaining parts stay due, and the amounts already paid remain paid. We may also lift a hold at our discretion. Instalments are paid by bank transfer, so, like any other transfer, they are final and are not refundable.

5. Refunds and cancellations

5a. Tools

The tools and site checks are part of the membership. There is nothing to buy separately; they end with the membership, as described in 5b.

5b. Membership

A membership renews automatically at the end of each period until you cancel it. You may cancel at any time, from your dashboard or by contacting us, and cancelling takes effect at the end of the period you have already paid for: access continues until that date and nothing is charged after it.

A period that has already started is not refunded in part, because the membership grants access to the whole library for that period from the moment it begins. Memberships activated by bank transfer do not renew automatically and are not refundable, as a transfer cannot be reversed by us; access simply ends on the date it was paid to.

Your progress, your notes and any certificate you have already earned remain on your account whether the membership is running or not.

5b(i). Team memberships

A team membership covers a fixed number of people, the person paying included. The account holder adds and removes the people occupying those places and is responsible for the conduct of everyone they add. Each person signs in with their own email address and keeps their own progress. Removing somebody, or the team membership ending, ends that person’s access on the same terms as above.

Team memberships are no longer offered, and a place given under one no longer grants access on its own: each person needs a membership of their own.

5b(ii). Lifetime membership

A lifetime membership, a single payment in place of the recurring charge, is no longer offered. Membership is available monthly or annually only.

5c. Digital products

Courses, digital products and tools are not sold on their own: they are available only with a live membership, and access to all of them ends when the membership does. This includes anything bought individually before this change.Those earlier sales were final: no refunds are offered for them.

5d. Access and disputes

Access is tied to the email address used at checkout. In the event of a confirmed chargeback or dispute, access will be revoked automatically. Manually granted (complimentary) enrollments are not subject to automatic revocation.

6. Deliverables and scope

Work is delivered per the written scope agreed at the time of purchase. Any work outside that scope will be quoted separately before it begins. We will notify you promptly if a scope change is required. Delivery timelines are estimates; delays caused by client-side factors (late feedback, missing assets or credentials) do not constitute a breach by us.

7. Intellectual property

7a. Course and product content

Purchasing a course, program, or digital product grants you a personal, non-transferable license to access and use that content for your own learning. You may not redistribute, resell, share, or publicly post the content. Access is tied to the email address used at checkout.

7b. Our tooling and products

We retain all rights to our internal tooling, frameworks, libraries, and boilerplate code used in delivery, as well as to all products listed in Section 3a. Nothing in these Terms transfers ownership of those assets to the client.

7c. Site content

All content on this website, including text, graphics, and code, is owned by or licensed to us. You may view and share it for non-commercial personal use with attribution. Any other use requires our prior written permission.

8. Acceptable use

You agree not to: (a) submit false or misleading information; (b) attempt to gain unauthorized access to any portion of the Services; (c) introduce malware or attempt to interfere with site functionality; (d) scrape, harvest, or collect data about other users; or (e) use the Services in violation of applicable law.

9. Third-party links

The Services may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party site.

10. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent permitted by law, UpgradIQ, Inc. disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, UpgradIQ, Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Services. Our total liability for any claim arising from a build engagement shall not exceed the amount you paid for that engagement.

12. Indemnification

You agree to indemnify and hold harmless UpgradIQ, Inc. from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms or your misuse of the Services.

13. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

14. Changes

We may modify these Terms from time to time. Material changes will be communicated by email or a prominent notice on the site. Continued use of the Services after the effective date of the changes constitutes acceptance.

15. Contact

Questions about these Terms may be directed to adam@upgradiq.com.